The Effortless Experience: Conquering the New Battleground for Customer Loyalty Vendor Code_OC022 ""Kan abang dah kata

""Kan abang dah kata

Tapi saya tak tahu kenapa saya buat kerja bodoh ini

Drawn ever deeper into their world

With lots to see and heaps to do

Aku tau kau dah terdesak nak ikat aku

The Effortless Experience: Conquering the New Battleground for Customer Loyalty Vendor Code_OC022 ""Kan abang dah kataConventional wisdom holds that to increase loyalty, companies must 'delight' customers by exceeding service expectations. But no matter how exciting special deals may be, the 'dazzle factor' does not solve customer problems. Yet most companies have failed to realize this and pay dearly in terms of wasted investments, lost customers, and squandered loyalty. Matthew Dixon, bestselling author of The Challenger Sale, has teamed up with Nicholas Toman and